1. Introduction & Scope

FrontDesk AI & Media (“we,” “us,” or “our”) operates the website frontdeskmedia.store and provides automated conversational voice AI and SMS receptionist services. This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of personal data from website visitors, prospective business partners, and individuals who interact with our automated systems.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada, as well as applicable state-level privacy statutes in the United States, including the California Consumer Privacy Act (CCPA/CPRA).

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2. Information We Collect & Process

Because we provide voice automation and lead capture solutions, we process data in two distinct ways: as a Data Controller (information you give us directly) and as a Data Processor (information we process on behalf of our business clients).

• Direct Contact Data: Name, business email, telephone number, and business details when you request a Revenue Leak Audit or test our interactive widget.
• Voice Recordings & Transcripts: Phone calls made to our demonstration systems are recorded, transcribed, and analyzed to train our natural language processing models.
• Technical Metadata: IP address, browser type, device identifiers, cookies, and website usage patterns collected via cookies or analytical tools.

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3. TCPA & Outbound Consent Safeguards (USA)

In accordance with the Telephone Consumer Protection Act (TCPA) and FCC rulings, we do not initiate automated voice calls or outbound SMS messages to any individual without documented Prior Express Written Consent (PEWC).

Consent is obtained on a 1-to-1 basis specifically for FrontDesk AI & Media; we do not share, lease, or sell consent records or contact lists to third-party entities. You may opt out of further communications at any time by replying “STOP” to any text message, or stating “remove me from your list” during any voice interaction.

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4. Canadian Privacy Rights (PIPEDA)

Under Canadian law, we adhere to the 10 fair information principles. Canadian residents have the right to:

• Access the personal information we hold about you.
• Request the correction of inaccurate or incomplete personal data.
• Withdraw consent to the processing of your data at any time (subject to legal or contractual restrictions).
• Inquire about the physical or digital location where your data is stored (your data may be processed securely on cloud nodes located in both Canada and the United States).

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5. US State-Specific Privacy Rights (CCPA/CPRA)

Residents of California, Virginia, Colorado, and other US states with comprehensive privacy laws hold specific rights regarding their personal data:

• Right to Know & Access: You have the right to request disclosure of what personal information we collect, use, or share.
• Right to Delete: You can request the deletion of personal information collected from you, subject to specific regulatory exceptions (such as maintaining records for legal defense or complete financial transactions).
• Right to Opt-Out of Sale or Sharing: We do not sell your personal data. We do not share your data for targeted cross-context behavioral advertising.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

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6. Data Security & Retention Standards

We employ enterprise-grade administrative, technical, and physical safety measures to protect your personal data. This includes end-to-end SSL encryption for all web traffic, AES-256 database encryption for call audio and transcription logs, and restricted API credentials.

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, or as strictly required by corporate record-keeping laws or pending legal obligations.

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7. Contact Our Privacy Officer

If you have any questions about this Privacy Policy, wish to exercise your rights under PIPEDA or CCPA, or want to file a complaint, please contact us:

FrontDesk AI & Media
📩 Email: privacy@frontdeskmedia.store
📞 Phone Support: (905) 738-4167